Terms & Conditions

Prices – all prices are, where applicable, inclusive of VAT. Prices quoted supersede all previously published lists and all orders are accepted subject to prices ruling at time of despatch. Any changes in VAT regulations or rates will be applied at time of sale.

Products can sometimes vary from the picture shown in terms of packaging or labelling for example and we will correct at the earliest opportunity.

Orders can be placed through our website www.bonwellsleatheremporium.co.uk, or by telephone. We accept payment of orders by debit or credit card and PayPal through our website and independently of our website, payment can be made by direct bank transfer, PayPal, Sumup, credit and debit cards (Visa, Mastercard, Maestro, Visa Electron)

Information on how to do a Bank Transfer is listed under Manual Payment in the Drop Down List when paying.

All bank charges either within the UK or overseas will be met by the customer.

Selling – once an order is received, we will do our utmost to despatch within three working days of receipt. Should there be any reason for a delay, we will notify by email or telephone. Once despatched you should expect an order within 5 working days and where applicable tracking detail will be issued.

Carriage/Delivery 

We will generally use Royal Mail for orders under 2 kilos and carriers for orders over 2 kilos in weight. Should an item be especially urgent then we can send by signed services that can incur additional costs. Please contact us on 07902834066 or email: bonwells.leather.emporium@gmail.com should this be the case.

International shipping charges will be indicated at the check-out page dependent upon the country selected. With shipping rates fluctuating on occasion we may need to ask for more shipping in order to complete your order. We will inform you and give you the option to continue with your order or request a refund.

Please note that PO Box numbers are not accepted by carriers and in the event that you wish to use one, please contact us and we will try for a satisfactory solution.

You are responsible for any customs, duties or taxes imposed by your country. Bonwells Leather Emporium will not issue refunds where you did not receive your order because you failed to pay customs, duties or taxes imposed by your country.

Amending an order if you wish to amend an order please contact us immediately and we will do everything possible to accommodate a change prior to despatch. If you would like to add products to an order, you can place a new order for these items, we will be happy to combine and refund postage where feasibly possible.

If you need to change details of your delivery address, remove items or cancel your order completely please contact us and quote your name, order number and order date.

Changes

We may change these Terms of Use at any time. Any changes will take effect as soon as they are posted, meaning that you will be bound by such changes. To ensure that you are aware of our most up to date Terms of Use, you will be asked to read and accept our Terms of Use each time you place an order. We also recommend that you print and keep a copy for your records. To print, please press CTRL + P.

We may at any time make changes to this Website and the details displayed on it including prices.

Although we try very hard to ensure that all information on this Website is accurate, occasionally errors may occur. If we discover an error in the description of a product that you have ordered, we will let you know and ask whether you wish to continue with your order or cancel it. If we discover that a product's correct price is lower than our stated price, we will charge you the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.